2 September 2010One of the best ways I’ve seen of deciding how to utilize social media in the wine world is the Engagement Pyramid. Watchers are at the bottom with increasing involvement and decreasing numbers as you move up the pyramid to Curators. It’s part of a strategy that asks
- where are your customers online?
- what are your customers’ social behaviors online?
- what social information or people do your customers rely on?
- what is your customers’ social influence? Who trusts them?
- how do your customers use social in regards to your brand?
15 July 2010Tony Spawton on why consumers buy wine. He says, ‘the expectations of the consumer varies with the occasion for which the wine is purchased. The wine consumer is promiscuous in brand, price, region and style so to suggest that the consumer is stuck in one category is a fallacy. Consumers are most influenced by the advice of others “people drink other peoples’ wines” a phrase I coined in the late 1980′s. Brand is important as a choice factor and variety is a given. Another phrase of mine is, “the package sells the first bottle the wine maker the second”. The extrinsic attributes need to be distinctive to break though the clutter and jog the consumer memory whether in the retail store or the restaurant.’